text stringlengths 3 459 | custom_intent stringclasses 14 values | language stringclasses 3 values | label int64 0 13 |
|---|---|---|---|
Online banking is not showing my cheque or cash deposit so the balance is incorrect. | CHECK_BALANCE | en | 5 |
online banking is not showing my cheque or cash deposit so the balance is incorrect. | CHECK_BALANCE | en | 5 |
This stupid system is not letting me prove my identity. | ACCOUNT_INFO | en | 0 |
this stupid system is not letting me prove my identity. | ACCOUNT_INFO | en | 0 |
How old do I need to be? | ACCOUNT_INFO | en | 0 |
how old do i need to be? | ACCOUNT_INFO | en | 0 |
Help me unblock my account. I entered the PIN wrong too many times. | CARD_ISSUE | en | 2 |
help me unblock my account. i entered the pin wrong too many times. | CARD_ISSUE | en | 2 |
Why do you need to know so much about me for my account? | ACCOUNT_INFO | en | 0 |
why do you need to know so much about me for my account? | ACCOUNT_INFO | en | 0 |
I use this card all the time so why did it get declined at the store today? | CARD_ISSUE | en | 2 |
i use this card all the time so why did it get declined at the store today? | CARD_ISSUE | en | 2 |
Tell me why there is a charge on my cash withdrawl. | FEES | en | 9 |
tell me why there is a charge on my cash withdrawl. | FEES | en | 9 |
Do you offer a discount for those who perform frequent currency exchanges? | FEES | en | 9 |
do you offer a discount for those who perform frequent currency exchanges? | FEES | en | 9 |
Why is my payment declined? It looked like everything worked ok and my account was fine. | CARD_ISSUE | en | 2 |
why is my payment declined? it looked like everything worked ok and my account was fine. | CARD_ISSUE | en | 2 |
I am seeing in the App a payment that its not mine | MINI_STATEMENT | en | 12 |
i am seeing in the app a payment that its not mine | MINI_STATEMENT | en | 12 |
Has my top up gone through? | MINI_STATEMENT | en | 12 |
has my top up gone through? | MINI_STATEMENT | en | 12 |
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again. | CARD_ISSUE | en | 2 |
my latest payment was declined! what happened! i was told everything had been resolved and was back to working order again. | CARD_ISSUE | en | 2 |
How do I link one of your card that I already have? | CARD_MANAGEMENT | en | 3 |
how do i link one of your card that i already have? | CARD_MANAGEMENT | en | 3 |
Please help me with my card. It won't activate. | CARD_MANAGEMENT | en | 3 |
please help me with my card. it won't activate. | CARD_MANAGEMENT | en | 3 |
Why did my payment fail? | CARD_ISSUE | en | 2 |
why did my payment fail? | CARD_ISSUE | en | 2 |
In a month, my card will reach its expiration date, am I required to request the next card? | CARD_REPLACEMENT | en | 4 |
in a month, my card will reach its expiration date, am i required to request the next card? | CARD_REPLACEMENT | en | 4 |
Help me cancel a transfer. | FAILED_TRANSFER | en | 7 |
help me cancel a transfer. | FAILED_TRANSFER | en | 7 |
Yikes! I didn't get the amount of money that I requested. What do I do now? | ATM_SUPPORT | en | 1 |
yikes! i didn't get the amount of money that i requested. what do i do now? | ATM_SUPPORT | en | 1 |
There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now! | MINI_STATEMENT | en | 12 |
there is a top up that has been pending for an hour and i don't know why. i was expecting it immediately and need it now! | MINI_STATEMENT | en | 12 |
Can I withdraw from any ATM? | ATM_SUPPORT | en | 1 |
can i withdraw from any atm? | ATM_SUPPORT | en | 1 |
I have a confusing payment appear on my statement and I don't recognise it! | MINI_STATEMENT | en | 12 |
i have a confusing payment appear on my statement and i don't recognise it! | MINI_STATEMENT | en | 12 |
I want to top up my account with a cheque | ACCOUNT_INFO | en | 0 |
i want to top up my account with a cheque | ACCOUNT_INFO | en | 0 |
I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait? | FAILED_TRANSFER | en | 7 |
i sent some money to somebody a couple of hours ago, and they still have yet to receive it. they really need the money, how much longer are they going to have to wait? | FAILED_TRANSFER | en | 7 |
Where is the money that I transferred. | CHECK_BALANCE | en | 5 |
where is the money that i transferred. | CHECK_BALANCE | en | 5 |
after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge? | MINI_STATEMENT | en | 12 |
after going over my transactions for the last couple of months i noticed a pretty large charge that i know i did not make. i know it's been a while but can i still dispute this charge? | MINI_STATEMENT | en | 12 |
How do I check to see why my card payment was declined? | CARD_ISSUE | en | 2 |
how do i check to see why my card payment was declined? | CARD_ISSUE | en | 2 |
where can I see who sent me funds | ACCOUNT_INFO | en | 0 |
where can i see who sent me funds | ACCOUNT_INFO | en | 0 |
I want to reactivate my card, I thought I had lost it but I found it. | CARD_MANAGEMENT | en | 3 |
i want to reactivate my card, i thought i had lost it but i found it. | CARD_MANAGEMENT | en | 3 |
What would cause a transfer failure? | FAILED_TRANSFER | en | 7 |
what would cause a transfer failure? | FAILED_TRANSFER | en | 7 |
If I top up by transfer, am I going to be charged? | FEES | en | 9 |
if i top up by transfer, am i going to be charged? | FEES | en | 9 |
Why is there an additional fee showing on the statement I received? | FEES | en | 9 |
why is there an additional fee showing on the statement i received? | FEES | en | 9 |
Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this? | FAILED_TRANSFER | en | 7 |
hello, i tried to top up with my card, but it didn't work. i just got it a couple days before and it works fine. what's the deal? can you check into this? | FAILED_TRANSFER | en | 7 |
I lost my card and need a new one, will it cost me? | CARD_REPLACEMENT | en | 4 |
i lost my card and need a new one, will it cost me? | CARD_REPLACEMENT | en | 4 |
My card doesn't seem to work anymore | CARD_ISSUE | en | 2 |
my card doesn't seem to work anymore | CARD_ISSUE | en | 2 |
I couldn't pay with card in a shop | CARD_ISSUE | en | 2 |
i couldn't pay with card in a shop | CARD_ISSUE | en | 2 |
I bought something online and it says there was a fee to transfer money. Isn't that free? | FEES | en | 9 |
i bought something online and it says there was a fee to transfer money. isn't that free? | FEES | en | 9 |
Can I use my card while on vacation overseas? | CARD_MANAGEMENT | en | 3 |
can i use my card while on vacation overseas? | CARD_MANAGEMENT | en | 3 |
Why cant I send money to a beneficiary? | FAILED_TRANSFER | en | 7 |
why cant i send money to a beneficiary? | FAILED_TRANSFER | en | 7 |
Is verifying my identify important? | ACCOUNT_INFO | en | 0 |
is verifying my identify important? | ACCOUNT_INFO | en | 0 |
Are cards available to those outside of the UK? | ACCOUNT_INFO | en | 0 |
are cards available to those outside of the uk? | ACCOUNT_INFO | en | 0 |
I want to take some funds from my other bank account and add them to this one. | TRANSFER | en | 13 |
i want to take some funds from my other bank account and add them to this one. | TRANSFER | en | 13 |
What do I do about my expired card? | CARD_REPLACEMENT | en | 4 |
what do i do about my expired card? | CARD_REPLACEMENT | en | 4 |
Suddenly, my card won't work. | CARD_ISSUE | en | 2 |
suddenly, my card won't work. | CARD_ISSUE | en | 2 |
What happens with the duplicate charge in my account? | MINI_STATEMENT | en | 12 |
what happens with the duplicate charge in my account? | MINI_STATEMENT | en | 12 |
I got charged twice with a duplicate card. How do I resolve this? | MINI_STATEMENT | en | 12 |
i got charged twice with a duplicate card. how do i resolve this? | MINI_STATEMENT | en | 12 |
why and how soon do I have to have proof of identity to you? | ACCOUNT_INFO | en | 0 |
why and how soon do i have to have proof of identity to you? | ACCOUNT_INFO | en | 0 |
I attemped a transfer and it didn't go through. | FAILED_TRANSFER | en | 7 |
i attemped a transfer and it didn't go through. | FAILED_TRANSFER | en | 7 |
I see a direct debit charge that I did not approve | MINI_STATEMENT | en | 12 |
i see a direct debit charge that i did not approve | MINI_STATEMENT | en | 12 |
how long are my top ups pending | MINI_STATEMENT | en | 12 |
I am looking for my top-up verification code and cannot find it. | ACCOUNT_INFO | en | 0 |
i am looking for my top-up verification code and cannot find it. | ACCOUNT_INFO | en | 0 |
Can I get a card that works in other countries like Africa and Indonesia? | ACCOUNT_INFO | en | 0 |
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