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請按一下網站右上角的"註冊"按, 按照指示完成註冊過程.
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To create an account, click on the 'Sign Up' button on the top right corner of our website and follow the instructions to complete the registration process.
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How can I create an account?
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我如何創建帳號?
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我們接受各大信用卡,借貸卡和PayPal作為網路訂購的付款方式.
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We accept major credit cards, debit cards, and PayPal as payment methods for online orders.
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What payment methods do you accept?
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您可以使用哪些付款方式?
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您可以登入您的帳戶並前往"訂單歷史"部分來追蹤您的訂單.
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You can track your order by logging into your account and navigating to the 'Order History' section. There, you will find the tracking information for your shipment.
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How can I track my order?
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我如何追蹤我的訂單?
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請參閱我們的退貨頁面以獲得詳細的說明.
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Our return policy allows you to return products within 30 days of purchase for a full refund, provided they are in their original condition and packaging. Please refer to our Returns page for detailed instructions.
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What is your return policy?
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您的退貨政策是什麼?
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您可以取消您的訂單, 如果它尚未發貨. 請與我們的客戶支持團隊聯繫, 提供您的訂單細節, 我們將協助您取消訂單.
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You can cancel your order if it has not been shipped yet. Please contact our customer support team with your order details, and we will assist you with the cancellation process.
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Can I cancel my order?
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我可以取消訂單嗎?
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運送時間因目的地和選擇的運送方式而異. 標準運送通常需要3-5個工作日,而快速運送可能需要1-2個工作日.
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Shipping times vary depending on the destination and the shipping method chosen. Standard shipping usually takes 3-5 business days, while express shipping can take 1-2 business days.
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How long does shipping take?
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運送時間長嗎?
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我們提供國際運送服務, 運送費用與可用性將在您的位置下計在結帳過程中.
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Yes, we offer international shipping to select countries. The availability and shipping costs will be calculated during the checkout process based on your location.
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Do you offer international shipping?
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您提供國際運輸嗎?
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如果您的包裹在運輸過程中丟失或受損,請立即聯絡我們的客戶服務團隊. 我們將開始調查並採取必要的步解決問題.
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If your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation and take the necessary steps to resolve the issue.
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What should I do if my package is lost or damaged?
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如果我的包裹丟失或受損, 我該怎麼辦?
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如果您需要更改寄送地址,請盡快與我們的客戶服務團隊聯絡.
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If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to update the address if the order has not been shipped yet.
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Can I change my shipping address after placing an order?
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請問我是否可以在訂購後更改寄送地址?
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您可以透過電話或電子郵件與我們的客戶服務團隊聯繫. 我們的團隊在 [工作時間] 提供協助,
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You can contact our customer support team by phone at [phone number] or by email at [email address]. Our team is available [working hours] to assist you with any inquiries or issues you may have.
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How can I contact customer support?
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如何聯繫客戶服務?
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您可以在購物過程中選擇將禮物包裝加入您的訂單.
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Yes, we offer gift wrapping services for an additional fee. During the checkout process, you can select the option to add gift wrapping to your order.
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Do you offer gift wrapping services?
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您提供禮物包裝服務嗎?
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我們有價格匹配政策, 我們將與在競爭對手網站上找到的相同產品的價格匹配. 請與我們的客戶支持團隊聯絡, 提供產品和競爭對手的優惠細節.
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We have a price matching policy where we will match the price of an identical product found on a competitor's website. Please contact our customer support team with the details of the product and the competitor's offer.
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What is your price matching policy?
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您的價格政策是什麼?
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請透過我們的網站下單,
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Unfortunately, we do not accept orders over the phone. Please place your order through our website for a smooth and secure transaction.
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Can I order by phone?
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這樣我可以打電話訂購嗎?
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我們會嚴格保護您的個人資料與付款細節. 我們使用行業標準的加密,
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Yes, we take the security of your personal and payment details seriously. We use industry-standard encryption and follow strict security protocols to ensure your information is protected.
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Are my personal and payment details secure?
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請問我的個人資料及付款資料是否安全?
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請與我們的客戶服務團隊聯絡, 提供您的訂單細節以要求調整.
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If a product you purchased goes on sale within 7 days of your purchase, we offer a one-time price adjustment. Please contact our customer support team with your order details to request the adjustment.
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What is your price adjustment policy?
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您的價格調整政策是什麼?
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您可以在每次購買時獲得點數. 這些點數可用於未來訂單上的折扣. 請訪問我們的網站,
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Yes, we have a loyalty program where you can earn points for every purchase. These points can be redeemed for discounts on future orders. Please visit our website to learn more and join the program.
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Do you have a loyalty program?
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沒有任何忠誠度計劃?
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您可以在不開設帳號的情況下進行客戶訂單.
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Yes, you can place an order as a guest without creating an account. However, creating an account offers benefits such as order tracking and easier future purchases.
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Can I order without creating an account?
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我可以在沒有開設帳戶的情況下下下單嗎?
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您的產品或服務是否符合您的要求? 是的, 我們提供大批或批發折扣的某些產品.
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Yes, we offer bulk or wholesale discounts for certain products. Please contact our customer support team or visit our Wholesale page for more information and to discuss your specific requirements.
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Do you offer bulk or wholesale discounts?
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您提供批發或批發折扣嗎?
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如果您需要更改或取消訂單中的商品,請盡快與我們的客戶服務團隊聯絡. 我們將協助您完成必要的步.
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If you need to change or cancel an item in your order, please contact our customer support team as soon as possible. We will assist you with the necessary steps.
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Can I change or cancel an item in my order?
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我可以改變或取消訂單中的商品嗎?
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您可以在我們的網站上使用產品頁面,然後點擊"寫評論"按,
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To leave a product review, navigate to the product page on our website and click on the 'Write a Review' button. You can share your feedback and rating based on your experience with the product.
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How can I leave a product review?
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我如何留下產品評價?
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您必須在訂單中輸入優惠碼, 才能獲得優惠.
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Usually, only one promo code can be applied per order. During the checkout process, enter the promo code in the designated field to apply the discount to your order.
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Can I use multiple promo codes on a single order?
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我可以在單一訂單上使用多個促銷代碼嗎?
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如果您收到錯誤的商品, 請立即聯絡我們的客戶服務團隊. 我們將安排正確的商品寄送給您, 並協助您返回錯誤的商品.
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If you receive the wrong item in your order, please contact our customer support team immediately. We will arrange for the correct item to be shipped to you and assist with returning the wrong item.
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What should I do if I receive the wrong item?
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如果我收到錯誤的物品,
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我們提供快速運送的選項,
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Yes, we offer expedited shipping options for faster delivery. During the checkout process, you can select the desired expedited shipping method.
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Do you offer expedited shipping?
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您提供快速運送服務嗎?
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您通常會看到註冊產品通知的選項. 這樣, 當產品再次出售時, 您會收到警訊.
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If a product is currently out of stock, you will usually see an option to sign up for product notifications. This way, you will be alerted when the product becomes available again.
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Can I order a product that is out of stock?
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我可以訂購沒有貨品的商品嗎?
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我們的電子郵件通訊提供新產品發布,獨家優惠,與我們的產品相關的有用提示.
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Our email newsletter provides updates on new product releases, exclusive offers, and helpful tips related to our products. You can subscribe to our newsletter on our website.
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What is your email newsletter about?
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您的電子郵件新聞是關於什麼?
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請確保商品在原始狀態和包裝中, 請參閱我們的退貨政策以獲得指令.
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Yes, you can return a product if you changed your mind. Please ensure the product is in its original condition and packaging, and refer to our return policy for instructions.
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Can I return a product if I changed my mind?
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如果我改變了主意,
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請在下右角的聊天圖標上尋找與我們的客戶支持團隊進行聊天.
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Yes, we offer live chat support on our website during our business hours. Look for the chat icon in the bottom right corner to initiate a chat with our customer support team.
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Do you offer live chat support?
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您是否提供實時聊天支援?
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您可以在收件過程中輸入收件人的寄送地址.
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Yes, you can order a product as a gift and have it shipped directly to the recipient. During the checkout process, you can enter the recipient's shipping address.
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Can I order a product as a gift?
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我可以訂購商品作為禮物嗎?
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如果您的折扣代碼不起作用,請檢查與代碼相關的條款. 如果問題持續存在,請聯絡我們的客戶支持團隊獲得幫助.
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If your discount code is not working, please double-check the terms and conditions associated with the code. If the issue persists, contact our customer support team for assistance.
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What should I do if my discount code is not working?
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如果我的折扣代碼不起作用,
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請查看產品描述或聯絡我們的客戶支持團隊以確認特定商品的退貨資格.
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Final sale items are usually non-returnable and non-refundable. Please review the product description or contact our customer support team to confirm the return eligibility for specific items.
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Can I return a product if it was a final sale item?
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如果商品是最終販售品,
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請查看產品描述或聯絡我們的客戶支持團隊以獲得更多資訊和要求安裝服務.
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Installation services are available for select products. Please check the product description or contact our customer support team for more information and to request installation services.
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Do you offer installation services for your products?
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您是否提供安裝服務?
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我們建議您在我們的網站上探索其他產品.
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Discontinued products are no longer available for purchase. We recommend exploring alternative products on our website.
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Can I order a product that is discontinued?
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我可以訂購已停產的產品嗎?
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返品通常需要收據或購買證明. 請參閱我們的返品政策或聯絡我們的客戶支持團隊獲得協助.
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A receipt or proof of purchase is usually required for returns. Please refer to our return policy or contact our customer support team for assistance.
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Can I return a product without a receipt?
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我可以沒有收據退貨嗎?
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請在結帳時查看可用的運送目的地, 或與我們的客戶支持組聯絡以獲得協助.
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Yes, we offer international shipping to select countries. Please review the available shipping destinations during checkout or contact our customer support for assistance.
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Can I order a product for delivery to a different country?
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我可以訂購商品送往不同國家嗎?
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您可以在結帳過程中添加禮物訊息.
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Yes, you can add a gift message during the checkout process. There is usually a section where you can enter your personalized message.
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Can I add a gift message to my order?
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我可以在訂單中添加禮物訊息嗎?
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我們目前沒有提供購買前的產品演示. 但您可以在我們的網站上找到詳細的產品描述,規格和客戶評論.
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We do not currently offer product demonstrations before purchase. However, you can find detailed product descriptions, specifications, and customer reviews on our website.
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Can I request a product demonstration before making a purchase?
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在購買之前,
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商品名稱為"即將上市"的商品無法立即購買.
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Products listed as 'coming soon' are not available for immediate purchase. Please sign up for notifications to be informed when the product becomes available.
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Can I order a product that is listed as 'coming soon'?
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我可以訂購"很快到貨"的商品嗎?
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您的訂單通常會附上發票. 如果您需要另一個發票,
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Yes, an invoice is usually included with your order. If you require a separate invoice, please contact our customer support team with your order details.
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Can I request an invoice for my order?
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我可以要求發票嗎?
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我們建議您盡快下單以確保您的商品.
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'Limited edition' products may have restricted availability. We recommend placing an order as soon as possible to secure your item.
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Can I order a product that is labeled as 'limited edition'?
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我可以訂購標籤上標明為"限量版"的產品嗎?
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儘管還原原裝的商品是最好的選擇, 但您仍可在沒有原裝的情況下進行退貨. 在這種情況下, 請聯絡我們的客戶支持團隊.
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While returning a product in its original packaging is preferred, you can still initiate a return without it. Contact our customer support team for guidance in such cases.
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Can I return a product if I no longer have the original packaging?
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如果我沒有原裝包裝,
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我們不提供已售的商品預訂. 但您可以註冊產品通知,
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We do not offer reservations for out-of-stock products. However, you can sign up for product notifications to be alerted when it becomes available again.
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Can I request a product that is currently out of stock to be reserved for me?
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我可以要求目前已售的產品為我保留嗎?
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您可以先訂購和在庫商品. 但請注意,
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Yes, you can place an order with a mix of pre-order and in-stock items. However, please note that the entire order will be shipped once all items are available.
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Can I order a product that is listed as 'pre-order' with other in-stock items?
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能否與其他現貨商品一起預購?
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請立即聯絡我們的客戶服務團隊. 我們將指導您完成退貨和更換程序.
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If your product was damaged during shipping, please contact our customer support team immediately. We will guide you through the return and replacement process.
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Can I return a product if it was damaged during shipping?
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如果產品在運送過程中受損,
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我們盡力盡可能補充熱門產品的庫存.
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We strive to restock popular products whenever possible. Please sign up for product notifications to be informed when the item becomes available again.
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Can I request a product that is out of stock to be restocked?
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我可以要求在商品缺貨時重新補貨嗎?
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商品名稱為"訂後貨"的商品暫時缺貨, 但仍可訂購. 商品在庫充滿後, 您的訂單將會完成.
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Products listed as 'backordered' are temporarily out of stock but can still be ordered. Your order will be fulfilled once the product is restocked.
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Can I order a product if it is listed as 'backordered'?
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如果產品被列為"訂後"的產品,
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您可以在促銷或折扣期間購買的商品退還. 退款將根據折扣後付款額進行處理.
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Yes, you can return a product purchased during a sale or with a discount. The refund will be processed based on the amount paid after the discount.
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Can I return a product if it was purchased during a sale or with a discount?
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如果商品是在特價或折扣價購買的,
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請立即與我們的客戶服務團隊聯絡. 我們將協助您進行必要的修復或更換步.
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If you receive a damaged product, please contact our customer support team immediately. We will assist you with the necessary steps for repair or replacement.
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Can I request a product repair or replacement if it is damaged?
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如果產品有破損, 我可以要求維修或更換嗎?
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您可以在預訂時下單, 商品一旦出貨, 就會送出.
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If a product is available for pre-order, you can place an order to secure your item. The product will be shipped once it becomes available.
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Can I order a product if it is listed as 'out of stock' but available for pre-order?
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如果產品上標為"缺貨",但可預購, 我可以訂購嗎?
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您可以將購買為禮物的商品退回. 但通常會以原始付款方式退款.
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Yes, you can return a product purchased as a gift. However, refunds will typically be issued to the original payment method used for the purchase.
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Can I return a product if it was purchased as a gift?
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如果是禮物,
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我們建議您在我們的網站上探索其他替代產品.
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Unfortunately, if a product is listed as 'discontinued,' it is no longer available for purchase. We recommend exploring alternative products on our website.
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Can I request a product if it is listed as 'discontinued'?
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如果產品已列為"已停止生產",
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如果產品被列為"售", 目前無法購買. 請稍後再確認或註冊,
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If a product is listed as 'sold out,' it is currently unavailable for purchase. Please check back later or sign up for notifications when it becomes available again.
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Can I order a product if it is listed as 'sold out'?
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如果商品上標為"售完",
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您可以使用禮品卡購買的商品退還.
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Yes, you can return a product purchased with a gift card. The refund will be issued in the form of store credit or a new gift card.
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Can I return a product if it was purchased with a gift card?
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如果用禮品卡購買,
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請稍後再確認或註冊獲得尺寸通知.
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If a product is not available in your size, it may be temporarily out of stock. Please check back later or sign up for size notifications.
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Can I request a product if it is not currently available in my size?
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如果目前我的尺寸沒有,
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您可以在商品發售前訂購, 確保您的商品在商品發售前安全.
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If a product is listed as 'coming soon' and available for pre-order, you can place an order to secure your item before it becomes available.
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Can I order a product if it is listed as 'coming soon' but available for pre-order?
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如果產品上有"即將到貨",但可預購,
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您可以使用折扣代碼購買的商品退還. 退款將根據折扣後付款的金額處理.
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Yes, you can return a product purchased with a discount code. The refund will be processed based on the amount paid after the discount.
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Can I return a product if it was purchased with a discount code?
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如果商品是使用折扣代碼購買的,
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我們目前不提供自訂或個性化產品.
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We do not currently offer custom orders or personalized products. Please explore the available products on our website.
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Can I request a custom order or personalized product?
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我可以要求訂購或個人化產品嗎?
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如果產品被列為"暫時不可用", 它已缺貨, 但可能在未來重新儲存. 請稍後再確認或註冊收到通知.
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If a product is listed as 'temporarily unavailable,' it is out of stock but may be restocked in the future. Please check back later or sign up for notifications.
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Can I order a product if it is listed as 'temporarily unavailable'?
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如果產品被列為"暫時不可用",
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我們的退貨政策通常涵蓋到貨時有缺陷或受損的產品. 因使用不當而造成的損害可能不符合退貨資格. 請與我們的客戶支持團隊聯絡以獲得協助.
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Our return policy generally covers products that are defective or damaged upon arrival. Damage due to improper use may not be eligible for a return. Please contact our customer support team for assistance.
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Can I return a product if it was damaged due to improper use?
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如果產品因使用不當而受損,
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如果產品上有"即將發售"的標籤, 但尚未預購,
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If a product is listed as 'coming soon' but not available for pre-order, you will need to wait until it is officially released and becomes available for purchase.
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Can I request a product if it is listed as 'coming soon' but not available for pre-order?
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如果產品列為"即將發售",但尚未預購,
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如果產品被列為"暫時暫停", 暫時無法購買. 請稍後再確認或註冊,
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If a product is listed as 'on hold,' it is temporarily unavailable for purchase. Please check back later or sign up for notifications when it becomes available.
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Can I order a product if it is listed as 'on hold'?
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如果產品上有"待定"的標籤,
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儘管回最好是收據, 但我們可能無法在沒有收據的情况下協助您.
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While a receipt is preferred for returns, we may be able to assist you without it. Please contact our customer support team for further guidance.
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Can I return a product if I no longer have the original receipt?
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如果我沒有原始收據,
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限量版商品一旦售完, 可能無法再補充. 限量版商品只能在有限的時間內提供, 因此我們建議在可用之時購買.
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Once a limited edition product is sold out, it may not be restocked. Limited edition items are available for a limited time only, so we recommend purchasing them while they are available.
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Can I request a product that is listed as 'limited edition' to be restocked?
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我可以要求重新補充上市的產品嗎?
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如果某個產品在網站上仍顯示"已停產",可能是錯誤.
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If a product is listed as 'discontinued' but still visible on the website, it may be an error. Please contact our customer support team for clarification.
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Can I order a product if it is listed as 'discontinued' but still visible on the website?
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如果商品已列為"已停止生產", 但仍能在網站上看到,
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清算或最終銷售的商品通常是不可退還的. 請查看產品描述或聯絡我們的客戶支持團隊獲得更多資訊.
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Clearance or final sale items are typically non-returnable and non-refundable. Please review the product description or contact our customer support team for more information.
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Can I return a product if it was a clearance or final sale item?
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如果是清算或最終出售商品,
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您可能會在我們網站上找到不具備商品列表的商品.
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If a product is not listed on our website, it may not be available for purchase. We recommend exploring the available products or contacting our customer support team for further assistance.
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Can I request a product if it is not listed on your website?
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如果沒有在網站上列出,
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您可以在"商品已售"的網站上下單, 商品一旦出貨, 就會送出.
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If a product is listed as 'out of stock' but available for backorder, you can place an order to secure your item. The product will be shipped once it becomes available.
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Can I order a product if it is listed as 'out of stock' but available for backorder?
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如果商品上標為"缺貨",但可供訂購, 我可以訂購嗎?
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請參閱特定的條款和條件, 或與我們的客戶支持團隊聯絡以獲得更多指南.
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If a product was purchased as part of a bundle or set, the return policy may vary. Please refer to the specific terms and conditions or contact our customer support team for further guidance.
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Can I return a product if it was purchased as part of a bundle or set?
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如果商品是包裝或套裝的一部分,
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請註冊在商品通知中, 商品在重新上市時會收到警訊.
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We aim to restock popular products whenever possible. Please sign up for product notifications to be alerted when the item becomes available again.
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Can I request a product that is listed as 'out of stock' to be restocked?
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我可以要求重新儲存一項被列為"缺貨"的產品嗎?
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您可以在商品發售前訂購, 確保您的商品在商品發售前安全.
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If a product is listed as 'coming soon' and available for pre-order, you can place an order to secure your item before it becomes available.
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Can I order a product if it is listed as 'coming soon' and available for pre-order?
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如果產品上有"即將發售"並可預購,
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如果您的產品在運送過程中因不當處理而受損,請立即聯絡我們的客戶支持團隊. 我們將協助您完成退貨和更換所需的步.
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If your product was damaged due to mishandling during shipping, please contact our customer support team immediately. We will assist you with the necessary steps for return and replacement.
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Can I return a product if it was damaged due to mishandling during shipping?
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如果產品因運送過程中處理不當而受損,
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我們不提供已售的商品預訂. 但您可以註冊產品通知,
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We do not offer reservations for out-of-stock products. However, you can sign up for product notifications to be alerted when the item becomes available again.
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Can I request a product that is listed as 'out of stock' to be reserved for me?
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我可以要求將一項產品列為"已售完"的產品保留給我嗎?
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您可以在"預訂"頁面上下單, 確保商品已到貨.
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If a product is listed as 'pre-order' and available for backorder, you can place an order to secure your item. The product will be shipped once it becomes available.
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Can I order a product if it is listed as 'pre-order' but available for backorder?
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如果產品列為"預訂",但可供後續訂購, 我是否可以訂購?
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您可以使用店頭信用回購買的商品. 退款將以店頭信用的形式發放,
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Yes, you can return a product purchased with store credit. The refund will be issued in the form of store credit, which you can use for future purchases.
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Can I return a product if it was purchased with store credit?
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如果商品是用店內信用卡購買的,
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我們盡力盡可能補充熱門產品的庫存.
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We strive to restock popular products whenever possible. Please sign up for product notifications to be informed when the item becomes available again.
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Can I request a product that is currently out of stock to be restocked?
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我可以要求重新儲存目前已缺貨的產品嗎?
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您可以在"預購"頁面上訂購商品, 商品一旦出售, 就會送出.
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If a product is listed as 'sold out' but available for pre-order, you can place an order to secure your item. The product will be shipped once it becomes available.
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Can I order a product if it is listed as 'sold out' but available for pre-order?
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如果商品上標為"售完",但可預購, 我可以訂購嗎?
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您可以使用促銷禮品卡購買的商品退還. 退款將以商店信用或新禮品卡的形式發放.
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Yes, you can return a product purchased with a promotional gift card. The refund will be issued in the form of store credit or a new gift card.
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Can I return a product if it was purchased with a promotional gift card?
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如果使用促銷禮品卡購買商品,
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請稍後再確認或註冊獲得顏色通知.
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If a product is not available in your preferred color, it may be temporarily out of stock. Please check back later or sign up for color notifications.
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Can I request a product if it is not currently available in my preferred color?
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如果目前沒有我喜歡的顏色,
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如果產品上有"即將發售"的標籤, 但尚未預購,
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If a product is listed as 'coming soon' but not available for pre-order, you will need to wait until it is officially released and becomes available for purchase.
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Can I order a product if it is listed as 'coming soon' and not available for pre-order?
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如果產品上有"即將發售"並無法預購,
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您可以在促銷活動中購買的商品退還. 退款將根據任何適用折扣後付款額進行處理.
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Yes, you can return a product purchased during a promotional event. The refund will be processed based on the amount paid after any applicable discounts.
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Can I return a product if it was purchased during a promotional event?
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如果商品是在促銷活動中購買的,
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