Amon Dîn
Collection
A collection of datasets from the Nigerian Telecommunications Sector • 34 items • Updated
• 1
Datasets:
ticket_id stringlengths 11 11 | created_at timestamp[ns]date 2025-09-01 00:01:00 2025-10-01 23:59:00 | resolved_at timestamp[ns]date 2025-09-01 01:28:00 2025-10-08 21:19:00 | operator stringclasses 4 values | issue_type stringclasses 9 values | priority stringclasses 4 values | channel stringclasses 5 values | first_response_time_minutes int64 1 1.44k | resolution_time_hours float64 0.5 168 | sla_met bool 2 classes | reopened bool 2 classes | customer_satisfaction int64 1 5 | agent_id stringclasses 900 values | touches int64 1 10 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
RES00000001 | 2025-09-28T06:30:00 | 2025-10-03T12:00:00 | 9mobile | recharge_failed | low | call_center | 1,273 | 125.5 | true | true | 2 | AGENT467 | 3 |
RES00000002 | 2025-09-26T15:39:00 | 2025-09-29T01:09:00 | Airtel | billing_dispute | medium | call_center | 132 | 57.5 | true | false | 5 | AGENT520 | 3 |
RES00000003 | 2025-09-03T13:34:00 | 2025-09-04T15:40:00 | MTN | value_added_service | medium | app | 192 | 26.1 | true | false | 1 | AGENT244 | 10 |
RES00000004 | 2025-09-30T15:37:00 | 2025-10-01T10:13:00 | MTN | data_not_working | high | app | 98 | 18.6 | true | false | 2 | AGENT123 | 10 |
RES00000005 | 2025-09-03T02:43:00 | 2025-09-03T09:01:00 | MTN | network_issue | high | social_media | 39 | 6.3 | true | false | 5 | AGENT345 | 1 |
RES00000006 | 2025-09-28T02:03:00 | 2025-10-02T18:51:00 | MTN | sim_issue | low | email | 688 | 112.8 | true | false | 5 | AGENT286 | 8 |
RES00000007 | 2025-09-15T07:04:00 | 2025-09-17T15:10:00 | Airtel | value_added_service | medium | app | 192 | 56.1 | true | false | 3 | AGENT394 | 4 |
RES00000008 | 2025-09-29T19:10:00 | 2025-09-29T22:28:00 | Airtel | data_not_working | critical | call_center | 30 | 3.3 | true | false | 5 | AGENT472 | 10 |
RES00000009 | 2025-09-16T00:21:00 | 2025-09-19T10:21:00 | MTN | sim_issue | low | email | 1,296 | 82 | true | false | 3 | AGENT128 | 5 |
RES00000010 | 2025-09-03T07:35:00 | 2025-09-05T09:29:00 | MTN | call_quality | medium | call_center | 362 | 49.9 | true | false | 5 | AGENT861 | 2 |
RES00000011 | 2025-09-09T18:20:00 | 2025-09-09T20:26:00 | Glo | value_added_service | critical | call_center | 13 | 2.1 | true | false | 4 | AGENT262 | 1 |
RES00000012 | 2025-09-15T23:55:00 | 2025-09-19T07:25:00 | Airtel | roaming_issue | low | email | 1,101 | 79.5 | true | false | 3 | AGENT381 | 2 |
RES00000013 | 2025-09-16T07:47:00 | 2025-09-17T07:59:00 | MTN | call_quality | medium | walk_in | 364 | 24.2 | true | false | 1 | AGENT453 | 10 |
RES00000014 | 2025-09-05T07:54:00 | 2025-09-10T22:36:00 | MTN | data_not_working | low | social_media | 1,298 | 134.7 | true | false | 3 | AGENT437 | 7 |
RES00000015 | 2025-09-23T06:49:00 | 2025-09-27T03:31:00 | Airtel | account_query | low | app | 775 | 92.7 | true | false | 1 | AGENT816 | 2 |
RES00000016 | 2025-09-12T03:25:00 | 2025-09-16T17:31:00 | MTN | data_not_working | low | app | 1,209 | 110.1 | true | false | 4 | AGENT412 | 6 |
RES00000017 | 2025-09-24T06:57:00 | 2025-09-24T14:03:00 | Airtel | billing_dispute | high | app | 113 | 7.1 | true | false | 4 | AGENT279 | 5 |
RES00000018 | 2025-09-26T06:00:00 | 2025-09-26T10:36:00 | Airtel | recharge_failed | high | social_media | 48 | 4.6 | true | false | 4 | AGENT178 | 8 |
RES00000019 | 2025-09-18T15:19:00 | 2025-09-20T19:43:00 | Airtel | recharge_failed | medium | app | 195 | 52.4 | true | true | 3 | AGENT125 | 2 |
RES00000020 | 2025-09-03T03:41:00 | 2025-09-08T17:29:00 | MTN | call_quality | low | call_center | 1,349 | 133.8 | true | false | 5 | AGENT165 | 3 |
RES00000021 | 2025-09-23T23:14:00 | 2025-09-28T11:26:00 | Airtel | billing_dispute | low | call_center | 1,269 | 108.2 | true | false | 5 | AGENT283 | 8 |
RES00000022 | 2025-09-26T07:59:00 | 2025-10-02T20:23:00 | MTN | recharge_failed | low | app | 648 | 156.4 | true | false | 2 | AGENT956 | 5 |
RES00000023 | 2025-09-09T16:15:00 | 2025-09-10T21:45:00 | MTN | value_added_service | medium | social_media | 458 | 29.5 | true | false | 5 | AGENT153 | 9 |
RES00000024 | 2025-09-24T10:51:00 | 2025-09-28T03:45:00 | MTN | sim_issue | low | app | 892 | 88.9 | true | false | 2 | AGENT759 | 1 |
RES00000025 | 2025-09-17T18:22:00 | 2025-09-22T08:22:00 | Glo | value_added_service | low | app | 845 | 110 | true | false | 5 | AGENT109 | 10 |
RES00000026 | 2025-09-23T12:19:00 | 2025-09-26T18:19:00 | Airtel | network_issue | low | call_center | 1,339 | 78 | true | false | 2 | AGENT890 | 2 |
RES00000027 | 2025-09-18T02:49:00 | 2025-09-20T07:49:00 | Airtel | data_not_working | medium | social_media | 261 | 53 | true | false | 1 | AGENT518 | 1 |
RES00000028 | 2025-09-27T06:18:00 | 2025-09-27T22:48:00 | Airtel | sim_issue | high | social_media | 66 | 16.5 | true | false | 3 | AGENT576 | 7 |
RES00000029 | 2025-09-27T07:58:00 | 2025-09-27T14:52:00 | Glo | data_not_working | high | call_center | 85 | 6.9 | true | false | 4 | AGENT465 | 10 |
RES00000030 | 2025-09-17T01:03:00 | 2025-09-18T00:21:00 | Airtel | recharge_failed | high | call_center | 115 | 23.3 | true | false | 3 | AGENT508 | 3 |
RES00000031 | 2025-09-04T14:11:00 | 2025-09-04T21:29:00 | Airtel | data_not_working | high | app | 112 | 7.3 | true | false | 1 | AGENT335 | 10 |
RES00000032 | 2025-09-04T15:26:00 | 2025-09-04T23:02:00 | Airtel | network_issue | high | call_center | 101 | 7.6 | true | false | 2 | AGENT240 | 10 |
RES00000033 | 2025-09-06T13:43:00 | 2025-09-07T13:49:00 | 9mobile | sim_issue | medium | call_center | 468 | 24.1 | true | false | 5 | AGENT844 | 3 |
RES00000034 | 2025-09-27T14:01:00 | 2025-09-30T05:49:00 | Airtel | account_query | medium | call_center | 129 | 63.8 | true | false | 1 | AGENT607 | 3 |
RES00000035 | 2025-09-27T19:28:00 | 2025-09-29T15:46:00 | Airtel | data_not_working | medium | app | 302 | 44.3 | true | false | 1 | AGENT767 | 6 |
RES00000036 | 2025-09-01T21:21:00 | 2025-09-05T03:27:00 | Glo | data_not_working | low | call_center | 654 | 78.1 | true | false | 5 | AGENT780 | 7 |
RES00000037 | 2025-09-29T23:49:00 | 2025-10-02T09:49:00 | MTN | network_issue | medium | call_center | 439 | 58 | true | false | 5 | AGENT263 | 8 |
RES00000038 | 2025-09-17T15:07:00 | 2025-09-17T16:31:00 | 9mobile | value_added_service | critical | email | 11 | 1.4 | true | false | 4 | AGENT553 | 8 |
RES00000039 | 2025-09-13T12:26:00 | 2025-09-14T09:50:00 | Airtel | account_query | high | walk_in | 77 | 21.4 | true | false | 3 | AGENT259 | 1 |
RES00000040 | 2025-09-10T13:54:00 | 2025-09-11T00:42:00 | Glo | billing_dispute | high | call_center | 41 | 10.8 | true | false | 4 | AGENT130 | 2 |
RES00000041 | 2025-09-19T01:43:00 | 2025-09-22T17:37:00 | MTN | account_query | low | app | 959 | 87.9 | true | false | 1 | AGENT269 | 9 |
RES00000042 | 2025-09-30T18:02:00 | 2025-10-02T03:20:00 | MTN | roaming_issue | medium | call_center | 411 | 33.3 | true | true | 1 | AGENT890 | 9 |
RES00000043 | 2025-09-22T06:50:00 | 2025-09-23T16:02:00 | MTN | sim_issue | medium | app | 403 | 33.2 | true | false | 5 | AGENT969 | 9 |
RES00000044 | 2025-09-10T16:39:00 | 2025-09-10T20:33:00 | Airtel | recharge_failed | critical | app | 6 | 3.9 | true | false | 4 | AGENT135 | 7 |
RES00000045 | 2025-09-22T18:05:00 | 2025-09-23T12:59:00 | MTN | recharge_failed | high | call_center | 68 | 18.9 | true | true | 4 | AGENT751 | 5 |
RES00000046 | 2025-09-18T08:49:00 | 2025-09-20T07:43:00 | MTN | billing_dispute | medium | call_center | 359 | 46.9 | true | true | 4 | AGENT300 | 3 |
RES00000047 | 2025-09-13T03:45:00 | 2025-09-17T11:15:00 | MTN | network_issue | low | app | 604 | 103.5 | true | false | 4 | AGENT633 | 5 |
RES00000048 | 2025-09-01T09:58:00 | 2025-09-02T06:16:00 | MTN | call_quality | high | call_center | 31 | 20.3 | true | false | 5 | AGENT559 | 7 |
RES00000049 | 2025-09-04T16:10:00 | 2025-09-05T16:16:00 | 9mobile | sim_issue | medium | social_media | 469 | 24.1 | true | false | 2 | AGENT319 | 6 |
RES00000050 | 2025-09-06T15:53:00 | 2025-09-06T21:05:00 | Airtel | data_not_working | high | app | 105 | 5.2 | true | false | 4 | AGENT360 | 3 |
RES00000051 | 2025-09-23T23:58:00 | 2025-09-28T19:52:00 | MTN | recharge_failed | low | app | 1,099 | 115.9 | true | false | 3 | AGENT492 | 8 |
RES00000052 | 2025-09-21T03:27:00 | 2025-09-23T07:27:00 | Glo | account_query | medium | social_media | 462 | 52 | true | false | 5 | AGENT436 | 7 |
RES00000053 | 2025-09-02T03:48:00 | 2025-09-08T13:30:00 | MTN | data_not_working | low | app | 1,293 | 153.7 | true | false | 4 | AGENT527 | 3 |
RES00000054 | 2025-09-17T18:11:00 | 2025-09-18T02:47:00 | 9mobile | value_added_service | high | call_center | 39 | 8.6 | true | false | 5 | AGENT310 | 2 |
RES00000055 | 2025-09-20T16:30:00 | 2025-09-20T22:54:00 | Airtel | recharge_failed | high | email | 48 | 6.4 | true | false | 1 | AGENT473 | 5 |
RES00000056 | 2025-09-06T04:20:00 | 2025-09-06T16:02:00 | Airtel | billing_dispute | high | email | 43 | 11.7 | true | false | 1 | AGENT214 | 6 |
RES00000057 | 2025-09-20T17:08:00 | 2025-09-27T05:56:00 | Airtel | call_quality | low | app | 765 | 156.8 | true | false | 5 | AGENT404 | 8 |
RES00000058 | 2025-09-21T08:16:00 | 2025-09-26T02:22:00 | MTN | sim_issue | low | app | 504 | 114.1 | true | false | 4 | AGENT130 | 9 |
RES00000059 | 2025-09-11T08:26:00 | 2025-09-16T07:44:00 | 9mobile | value_added_service | low | app | 1,412 | 119.3 | true | false | 4 | AGENT853 | 3 |
RES00000060 | 2025-09-17T06:04:00 | 2025-09-18T07:16:00 | Airtel | roaming_issue | medium | email | 273 | 25.2 | true | true | 3 | AGENT538 | 2 |
RES00000061 | 2025-09-25T00:51:00 | 2025-09-27T19:51:00 | Airtel | data_not_working | medium | call_center | 124 | 67 | true | false | 3 | AGENT672 | 9 |
RES00000062 | 2025-09-18T09:05:00 | 2025-09-24T01:29:00 | MTN | data_not_working | low | call_center | 1,042 | 136.4 | true | false | 5 | AGENT231 | 6 |
RES00000063 | 2025-09-20T21:33:00 | 2025-09-22T01:45:00 | Glo | billing_dispute | medium | call_center | 453 | 28.2 | true | false | 2 | AGENT200 | 9 |
RES00000064 | 2025-09-11T20:10:00 | 2025-09-16T06:40:00 | Glo | recharge_failed | low | walk_in | 765 | 106.5 | true | false | 4 | AGENT226 | 9 |
RES00000065 | 2025-09-24T20:20:00 | 2025-09-26T03:08:00 | Glo | network_issue | medium | app | 126 | 30.8 | true | false | 4 | AGENT666 | 2 |
RES00000066 | 2025-09-24T07:50:00 | 2025-09-25T20:56:00 | Airtel | network_issue | medium | call_center | 428 | 37.1 | true | false | 5 | AGENT102 | 6 |
RES00000067 | 2025-09-15T10:47:00 | 2025-09-20T10:05:00 | Glo | network_issue | low | call_center | 756 | 119.3 | true | false | 2 | AGENT811 | 1 |
RES00000068 | 2025-09-10T14:58:00 | 2025-09-11T03:16:00 | Airtel | call_quality | high | call_center | 119 | 12.3 | true | true | 3 | AGENT503 | 6 |
RES00000069 | 2025-09-16T01:19:00 | 2025-09-17T10:55:00 | Glo | call_quality | medium | social_media | 346 | 33.6 | true | false | 4 | AGENT740 | 7 |
RES00000070 | 2025-09-27T06:52:00 | 2025-09-30T03:34:00 | MTN | call_quality | medium | app | 201 | 68.7 | true | false | 2 | AGENT254 | 8 |
RES00000071 | 2025-09-05T01:06:00 | 2025-09-09T09:12:00 | MTN | recharge_failed | low | app | 1,008 | 104.1 | true | true | 3 | AGENT993 | 2 |
RES00000072 | 2025-09-07T21:01:00 | 2025-09-13T15:55:00 | MTN | sim_issue | low | app | 865 | 138.9 | true | false | 5 | AGENT756 | 5 |
RES00000073 | 2025-09-24T01:01:00 | 2025-09-25T18:37:00 | Airtel | billing_dispute | medium | call_center | 471 | 41.6 | true | false | 5 | AGENT229 | 1 |
RES00000074 | 2025-09-16T06:45:00 | 2025-09-17T02:21:00 | Airtel | data_not_working | high | call_center | 62 | 19.6 | true | false | 4 | AGENT536 | 6 |
RES00000075 | 2025-09-26T15:15:00 | 2025-09-27T14:21:00 | MTN | account_query | high | social_media | 34 | 23.1 | true | false | 5 | AGENT257 | 1 |
RES00000076 | 2025-09-08T17:10:00 | 2025-09-13T08:10:00 | MTN | account_query | low | social_media | 1,311 | 111 | true | false | 3 | AGENT882 | 2 |
RES00000077 | 2025-09-17T20:41:00 | 2025-09-19T03:29:00 | Airtel | sim_issue | medium | social_media | 137 | 30.8 | true | false | 5 | AGENT101 | 9 |
RES00000078 | 2025-09-01T00:49:00 | 2025-09-03T22:01:00 | 9mobile | roaming_issue | medium | app | 428 | 69.2 | true | false | 2 | AGENT946 | 3 |
RES00000079 | 2025-09-26T15:40:00 | 2025-09-26T16:22:00 | 9mobile | billing_dispute | critical | app | 20 | 0.7 | true | false | 5 | AGENT242 | 7 |
RES00000080 | 2025-09-14T00:38:00 | 2025-09-20T08:08:00 | Airtel | call_quality | low | app | 766 | 151.5 | true | false | 4 | AGENT694 | 9 |
RES00000081 | 2025-09-08T16:12:00 | 2025-09-10T17:54:00 | Airtel | network_issue | medium | call_center | 410 | 49.7 | true | false | 2 | AGENT270 | 7 |
RES00000082 | 2025-09-09T13:12:00 | 2025-09-11T12:06:00 | MTN | roaming_issue | medium | call_center | 259 | 46.9 | true | false | 5 | AGENT285 | 5 |
RES00000083 | 2025-09-09T22:16:00 | 2025-09-10T12:04:00 | Glo | data_not_working | high | call_center | 110 | 13.8 | true | false | 1 | AGENT803 | 2 |
RES00000084 | 2025-09-30T15:11:00 | 2025-10-06T02:41:00 | Glo | account_query | low | call_center | 1,424 | 131.5 | true | false | 5 | AGENT132 | 6 |
RES00000085 | 2025-09-08T16:20:00 | 2025-09-13T03:20:00 | Glo | value_added_service | low | app | 513 | 107 | true | false | 3 | AGENT653 | 1 |
RES00000086 | 2025-09-13T07:51:00 | 2025-09-19T08:45:00 | Glo | call_quality | low | walk_in | 1,357 | 144.9 | true | true | 1 | AGENT422 | 5 |
RES00000087 | 2025-09-19T04:10:00 | 2025-09-21T01:10:00 | MTN | data_not_working | medium | call_center | 175 | 45 | true | false | 3 | AGENT168 | 2 |
RES00000088 | 2025-09-18T13:55:00 | 2025-09-19T05:49:00 | MTN | recharge_failed | high | call_center | 73 | 15.9 | true | false | 1 | AGENT824 | 10 |
RES00000089 | 2025-09-25T01:26:00 | 2025-09-26T23:44:00 | Airtel | data_not_working | medium | social_media | 300 | 46.3 | true | false | 4 | AGENT727 | 6 |
RES00000090 | 2025-09-20T04:13:00 | 2025-09-20T07:07:00 | Glo | network_issue | critical | app | 4 | 2.9 | true | false | 4 | AGENT993 | 2 |
RES00000091 | 2025-09-20T15:06:00 | 2025-09-20T16:36:00 | MTN | billing_dispute | critical | social_media | 11 | 1.5 | true | false | 3 | AGENT859 | 3 |
RES00000092 | 2025-09-01T00:48:00 | 2025-09-06T09:36:00 | MTN | network_issue | low | call_center | 1,188 | 128.8 | true | false | 2 | AGENT210 | 1 |
RES00000093 | 2025-09-06T12:31:00 | 2025-09-12T14:01:00 | MTN | recharge_failed | low | social_media | 1,398 | 145.5 | true | false | 4 | AGENT832 | 9 |
RES00000094 | 2025-09-06T02:45:00 | 2025-09-07T23:09:00 | MTN | roaming_issue | medium | call_center | 148 | 44.4 | true | false | 2 | AGENT525 | 9 |
RES00000095 | 2025-09-13T19:40:00 | 2025-09-15T05:10:00 | Airtel | value_added_service | medium | call_center | 348 | 33.5 | true | false | 3 | AGENT218 | 6 |
RES00000096 | 2025-09-08T20:49:00 | 2025-09-09T21:13:00 | Glo | call_quality | medium | call_center | 348 | 24.4 | true | false | 2 | AGENT648 | 4 |
RES00000097 | 2025-09-06T01:25:00 | 2025-09-06T05:19:00 | MTN | account_query | critical | app | 26 | 3.9 | true | false | 3 | AGENT834 | 9 |
RES00000098 | 2025-09-17T21:46:00 | 2025-09-18T00:04:00 | 9mobile | value_added_service | critical | app | 6 | 2.3 | true | false | 3 | AGENT838 | 1 |
RES00000099 | 2025-09-09T03:28:00 | 2025-09-11T10:34:00 | MTN | call_quality | medium | call_center | 334 | 55.1 | true | false | 5 | AGENT711 | 7 |
RES00000100 | 2025-09-23T00:34:00 | 2025-09-23T08:16:00 | MTN | network_issue | high | social_media | 71 | 7.7 | true | false | 2 | AGENT105 | 1 |
End of preview. Expand
in Data Studio
Support Resolution Time Data
Dataset Description
Time-to-resolution metrics for customer support issues
Dataset Information
- Category: Customer Experience and Sentiment
- Format: CSV, Parquet
- Rows: 200,000
- Columns: 14
- Date Generated: 2025-10-05
- Location:
data/support_resolution_time_data/
Schema
| Column | Type | Sample Values |
|---|---|---|
ticket_id |
String | RES00000001 |
created_at |
Datetime | 2025-09-28 06:30:00 |
resolved_at |
Datetime | 2025-10-03 12:00:00 |
operator |
String | 9mobile |
issue_type |
String | recharge_failed |
priority |
String | low |
channel |
String | call_center |
first_response_time_minutes |
Integer | 1273 |
resolution_time_hours |
Float | 125.5 |
sla_met |
Boolean | True |
reopened |
Boolean | True |
customer_satisfaction |
Integer | 2 |
agent_id |
String | AGENT467 |
touches |
Integer | 3 |
Sample Data
ticket_id created_at resolved_at operator issue_type priority channel first_response_time_minutes resolution_time_hours sla_met reopened customer_satisfaction agent_id touches
RES00000001 2025-09-28 06:30:00 2025-10-03 12:00:00 9mobile recharge_failed low call_center 1273 125.5 True True 2 AGENT467 3
RES00000002 2025-09-26 15:39:00 2025-09-29 01:09:00 Airtel billing_dispute medium call_center 132 57.5 True False 5 AGENT520 3
RES00000003 2025-09-03 13:34:00 2025-09-04 15:40:00 MTN value_added_service medium app 192 26.1 True False 1 AGENT244 10
Nigerian Context
This dataset incorporates authentic Nigerian telecommunications characteristics:
- Geographic Coverage: Major Nigerian cities including Lagos, Abuja, Kano, Port Harcourt, Ibadan
- Operators: MTN, Airtel, Glo, 9mobile with realistic market shares
- Phone Numbers: Nigerian format (+234 prefixes)
- Currency: Nigerian Naira (NGN)
- Time Zone: West Africa Time (WAT, UTC+1)
- Network Types: 2G, 3G, 4G, 5G distribution
File Formats
CSV
data/support_resolution_time_data/support_resolution_time_data.csv
Parquet (Recommended)
data/support_resolution_time_data/support_resolution_time_data.parquet
Loading the Dataset
Python (Pandas)
import pandas as pd
# Load CSV
df = pd.read_csv('data/support_resolution_time_data/support_resolution_time_data.csv')
# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/support_resolution_time_data/support_resolution_time_data.parquet')
Python (PyArrow)
import pyarrow.parquet as pq
# Load Parquet
table = pq.read_table('data/support_resolution_time_data/support_resolution_time_data.parquet')
df = table.to_pandas()
License
MIT License - For educational and research purposes
Citation
Nigerian Telecom Datasets - Support Resolution Time Data
Generated: 2025-10-05
Category: Customer Experience and Sentiment
Rows: 200,000
Related Datasets
This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.
- Downloads last month
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Size of downloaded dataset files:
3.97 MB
Size of the auto-converted Parquet files:
3.97 MB
Number of rows:
200,000